Unified Communications

Many organizations are looking to deliver their users with a unified experience, combining audio, video, and content collaboration with an integrated directory, presence, and messaging features. Today's UC solutions include an expanding range of functionality, delivered by traditional IM-centric chat clients like Skype for Business and Jabber, to powerful Team Collaboration platforms like Slack, Microsoft Teams, and Cisco Teams. The latest UC experience is often anchored in the cloud, and increasingly delivered as part of a larger ecosystem of Enterprise Communications functionality. The result is intense interest in both the product solutions and the hosted and managed services that appeal to enterprises of all sizes. Vendors appreciate the in-depth market statistics and survey-based sentiment analysis that help them in business planning.

Coverage Areas

• Hosted and managed unified communications services
• Premise-based unified communications products
• Team collaboration - standalone and integrated with UC suites

Types of Content Provided

• Market sizing and 5-year forecast for UC service licenses, ASPs, and revenues
• Market sizing and 5-year forecast for premises-based solutions including, telephony, presence, and conferencing - licenses, ASPs, and revenues
• Research and opinion notes on companies, market trends, news
• Vendor and service provider profiles
• Annual surveys of IT decision makers and end users
• Comparison matrices on key market products and services

Core Analysts: Bill Haskins, Jeremy Dupont, and Marc Beattie
Research Associate: Caroline Tingley

How to Acquire Our Research For maximum value, we highly recommend purchasing our studies through our Wainhouse Research On-Demand subscription service, which gives your entire organization 24x7, instantaneous access to all of the research we publish in your areas of interest.  Contact WR Client Services for details on a subscription program that is specifically tailored to match your needs.