William A. Haskins

Senior Analyst & Partner

Bill's primary focus at Wainhouse Research is on Unified Communications and Collaboration solutions, market trends, and industry players. Bill has over 15 years of experience supporting, delivering, and evolving converged collaboration services within a global communications company. Bill has directed operational, product, and IT teams responsible for delivering hosted audio, video and web conferencing services, including network, telephony, video, email, and enterprise UC solutions.  In these capacities, Bill has developed an expansive working knowledge of core UCC solutions, technologies, and best practices, while supporting strategic relationships with multiple fortune 500 enterprises.

Bill publishes yearly market forecasts, enterprise survey results, and a range of research notes covering the UC&C waterfront. Bill is called on regularly to consult with vendors, service providers, and IT decision makers, delivering executive briefings, keynote presentations, webinars, and providing guidance on UC&C strategies.  Bill holds a B.S. in Marketing from the University of Colorado, and an MBA from Colorado State University.


For end users, Bill offers needs and requirement analysis, process and functional evaluation, application and integration discovery, Total Cost of Ownership analysis, hosted and dedication vendor recommendations, and resulting strategic implementation consultation.

For vendors and service providers, Bill offers market analysis and research, core competency analysis, roadmap consultation, update and creation, business case development and implementation, product rollout and implementation project plan creation, and multi-dimensional success monitoring and feedback.

Contact Info
Phone: +1 720 336 4966
Email: [email protected]

Follow Bill on Twitter: @WHaskins


A comparison of ~ 15 specific features as implemented across 39 UCaaS offerings
Posted: 8 Jul 2013 --- Content Type: Comparison Matrices
Posted: 24 Jun 2013 --- Content Type: Blog Entries
Review and Analysis of Key UCaaS Vendors Operating in North America
Posted: 17 May 2013 --- Content Type: Company / Vendor Profiles
A Detailed Overview of Microsoft's Lync Room System
Posted: 1 Mar 2013 --- Content Type: Research Notes
Unified Communications - End User and Decision Maker Survey
Posted: 14 Jan 2013 --- Content Type: Survey Reports
Microsoft ups the ante once again
Posted: 18 Oct 2012 --- Content Type: Research Notes
Market Sizing and 5-Year Forecast of the Worldwide UCaaS Service Market
Posted: 14 Aug 2012 --- Content Type: Market Size and Forecasts
Review and Analysis of Key UCaaS Vendors Operating on a Global Scale
Posted: 14 Aug 2012 --- Content Type: Company / Vendor Profiles
Market Sizing and 5-Year Forecast of the Asia Pacific UCaaS Service Market
Posted: 1 Aug 2012 --- Content Type: Market Size and Forecasts
Provides a description of the current state of the North American Unified Communications as a Service (UCaaS...
Posted: 23 Jul 2012 --- Content Type: Market Size and Forecasts