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Frequently Asked Questions - Registration and Account Related

Registering on the WR Content Portal provides a number of advantages including:

  • Immediate access to all content items that you and your company have purchased
  • The ability to define "favorite" content items
  • Access to our email updates (user-configurable for daily, weekly, or bi-weekly)

 

The WR Content Portal identifies users based on their email address.  By registering with your company email (e.g. @company.com), you will immediately be added to your company's account on this site and will gain access to all of the content your company has purchased.

Note that users who register with generic email addresses (e.g. @gmail.com, @yahoo.com, etc.) will not be associated with their company.

Sometimes Internet browsers do not display pages properly - either due to settings, security issues, or other problems.  For some people, this changes the way the account activation page looks on-screen.

To resolve this issue, please clear your Internet browser's cache.  Our experience is that this will solve this problem 95% of the time.

If this doesn't work if you have other questions, please contact [email protected].

To change your password, please Sign up and then go to Change Your Password page.
If you forget your password, simply go to the Forget Your Password page, enter your email address, and click on the "Email new password" button.

To change your email update frequency, please ...

  1. Click on your name at the top right of the screen to access your user profile page.
  2. Click on the "Edit" tab
  3. Click on the "Contact Information" tab
  4. Change the "Email Update Preferences" drop-down as required (options include daily, weekly, every other week, and monthly).

The WR Content Portal provides authorized users with secure access to public and subscriber-only content.  In most cases, WR's content is licensed on an organization-wide basis, and the WR Content Portal identifies organization members based on their email addresses.  For example, validated Content Portal users with an @wainhouse.com email address are considered to be a part of Wainhouse Research.  When a person leaves a company, he is no longer authorized to view WR content as a part of his prior company's license. 

How Do I Verify My Email Address?

Clicking on the URL in the validation email confirms that you still have access to your email account and therefore are still covered by your organization's content access license.  The entire process takes less than 10 seconds to complete.

What Happens if I Don't Verify My Email Address?

The WR Content Portal will send three emails requesting that you validate your email address.  If you do not validate your email address after the third request, your account will be temporarily suspended.  In order to reactivate your account, visit the WR Content Portal and the site will ask that you validate your email address.

Please contact [email protected] with questions.