Using the Cloud to Attract, Engage & Retain Your Customers

From ‘Communications Platform as a Service’ to Digital Engagement

Every market is undergoing some form of digital transformation. As each market transforms, so does the customer – along with their preferences and expectations. Many enterprises are looking to cloud-based services in order to expand and enhance their customer engagement model. But not just traditional hosted communications - today's cloud has evolved to include rich APIs and new integration opportunities - enabling an enterprise to create a new user experience without the cost of new platforms.

This free eBook, sponsored by Alcatel-Lucent Enterprise, provides an overview of the new cloud and integration opportunities. In addition to an overview of today's cloud-based opportunity, we provide four vertical use cases - digging into unique applications across Government, Higher Education, Transportation, and Healthcare verticals.

The slideshare can be viewed for free, a downloadable pdf file is also available for free to WR content portal registered users (register here for free).

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27 Mar 2018