Support Services

Wainhouse Research offers the following support services for end users and solution suppliers of real-time conferencing and unified communication products and services.

Free services

Click on each link for more detail

Fee-based services

Details provided below

  • Subscription Services
  • Consulting Services

Subscription Services

Whether you are a technology provider, service provider, channel partner, systems integrator, or end-user, Wainhouse Research can provide the market intelligence and insightful analysis you need to stay on top of the rapid changes that are occurring in the conferencing and collaboration markets and make smarter decisions.

WR’s subscription services cover six major topical areas in conferencing, collaboration, and unified communications as shown on the left side of this page.  While free content is offered in each area, we invite you to explore the premium content titles and abstracts by clicking on each topic.  Research studies can also be explored by content type – market sizing / forecasts, vendor profiles, market surveys, comparison matrices, etc – through the “Subscription Content” tab located at the top of this page.

For maximum value, we highly recommend purchasing our studies through our Wainhouse Research On-Demand subscription service, which provides your entire organization with 24x7, instantaneous access to your subscribed content through this content portal. Please contact WR Client Services for details on a subscription program that is specifically tailored to match your needs.

Consulting Services

Wainhouse Research houses the industry’s most concentrated, vendor-independent experts who can provide advice on all aspects of conferencing, collaboration, and UC&C. WR has consulted for end users, government agencies, solution suppliers, and the financial community.  Our consulting can be contracted on a time-and-materials or complete project basis - please contact WR Client Services for details and/or a free project proposal.

For End-Users & Government Agencies - WR has vast experience helping large and small end-user organizations establish a global conferencing, collaboration, and UC strategy.    Support services provided include:

  • Situational assessments, needs assessments, and GAP analyses
  • Forward motion recommendations
  • Best practice reviews and benchmarking
  • RFP support services (creation, vendor selection / short-listing, response reviews and analysis)
  • Project management
  • Issue resolution support (discovery, analysis, management, remediation)
  • Internal marketing / driving adoption programs

In addition, WR’s audio-visual team provides a wide range of support services including:

  • Creation of global design standards (AV flow drawings, equipment lists, facilities plans, reflected ceilings, acoustic designs, user interface planning, etc.)
  • Creation of room-specific designs and documentation
  • Creation and management of bid tenders / RFPs
  • Global project management (vendor management, timelines, budgets, staff management, etc.)
  • Coordination with architects, designers, facilities teams
  • Management of AV integrators (design, build, testing, installation, etc.)
  • Checkout testing and acceptance / punch-lists
  • Existing system reviews, assessments, and GAP analysis (vs. global standards)

For Solution suppliers - WR can provide advice on product planning and strategy (including on-site executive strategy sessions), market sizing and business plans, custom market research (including user surveys, telephone interviews, and focus groups), and competitive positioning analysis (SWOT).  Once your strategy is in place, WR’s unique “sales enablement” programs can help justify the value of your offering and “get the word out” though WR-driven outreach programs.  Sales enablement can consist of custom primary research to validate your offering, white papers, web seminars, and/or other media to effectively message your value proposition, and audience reach through the WR Bulletin, WR events, web presence, and partner relationships.

For the Financial community – WR can provide market sizing data and competitive landscape perspectives, independent due diligence and offering assessments, business plan development, partner identification (technology, distribution, etc), and be available on call to assist with M&A activity.