Persistent Collaboration Spaces Offerings - 2017

An in-depth comparison of ~100 specific features as implemented across 13 PCS offerings

On the highest level, Persistent Collaboration Spaces (PCS’s) offer a combination of group text messaging, integrated workflows, and real-time collaboration capabilities, resulting in cloud-based spaces that serve specific teams or topics.  But the devil is in the details: Can files be searched?  Which mobile devices are supported? How are guests accommodated?  Is there a freemium version?  How are notifications managed?  Can an offering integrate with a specific workflow application that is essential to an organization?  What about security?  The list goes on.

The PCS marketplace is only three-four years old – so the definition of what comprises a “standard” offering is still in flux.  While all of the offerings have the core feature set, some provide the essential capabilities natively, others through integrations with third parties.  This third annual WR PCS offerings matrix provides a snapshot of 13 PCS offerings that can help the reader understand the state of the market, and narrow down the offerings to those that may best match the reader’s needs.

Vendors include:

  • Alcatel Lucent
  • Atlassian
  • Avaya
  • Broadsoft
  • Cisco
  • Fuze
  • IBM
  • Microsoft
  • Mitel
  • PGi
  • RingCentral / Glip
  • Slack
  • Unify

Comparison categories:

  • General Product / Service Information
  • Clients
  • Spaces / Rooms Creation & Management
  • Text Chat
  • File Sharing
  • Search
  • Real-time Conferencing
  • Integrations & Developer programs
  • Security & Compliance
  • Support
  • Administration / Billing / Customization
  • Pricing model
  • Additional Comments


  • 27 Dec 2017 - R1
  • 15 Jan 2018 - R2 (Atlassian added)


No. of Pages: 
27 Dec 2017
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