Mitel Introduces Next Generation Voice, Collaboration And Contact Center Innovations For Unified Communications Portfolio

Posted Date: 
9 Jan 2019
Company Press Release

New releases now available globally for every major UC platform and application suite

  • Demonstrates commitment to the UC market through continued investment in delivering innovations for Mitel’s on-site product portfolio
  • Future-proofs customers’ technology investments while powering digital transformation
  • Enhances security, speeds innovation and is purpose-built for emerging IoT and AI technologies
  • Supports omnichannel interactions on consumers’ device and media platform of choice

Ottawa January 07, 2019 -- Mitel®, a global leader in business communications, today announced updates to the company’s flagship unified communications (UC) solutions to offer businesses more advanced voice, collaboration and contact center features for driving productivity and delivering better customer experiences.

According to leading telecoms and IT analyst firm MZA, UC solutions will continue to represent a significant percentage of the global communications market with on-premises (including virtualized solutions), private cloud and hybrid deployments anticipated to represent almost 80 percent of demand for mid-sized and large enterprises in 2023. Mitel’s MiVoice, MiCollab and MiContact Center solutions address this demand with flexible deployment choices, particularly for organizations with advanced contact center operations, omnichannel interactions or unique integration requirements.

The newly expanded capabilities include the following ...