Caroline Tingley is a Research Associate at Wainhouse Research. She has...
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CIOs are waking up to the business value of traditional face-to-face communications achieved through the very latest digital channels as studies show response rates, sales and customer loyalty rise and remote workers feel more connected and productive when they can have a visual conversation.
New research reveals that three quarters of organisations want to address this by introducing a mobile video-conferencing solution and 61 per cent want to integrate video-conferencing with a unified communication platform (that also includes things such as social media, instant messaging, email and other tools) - taking advantage of the way Millennial employees want to communicate and collaborate.