The 360° Economic Impact of Sametime and Sametime Unified Telephony

Evaluating the Costs and Benefits for a Large Enterprise

IBM Sametime and Sametime Unified Telephony software combine to enable social business by providing real-time communications and collaboration capabilities, so that people can create and sustain the human relationships that drive business results. Based on data collected by interviewing six companies that are deploying these offerings, WR created a composite company of 35,000 knowledge workers in order to perform a 360° analysis of the economic impact Sametime and Sametime Unified Telephony can have on a large organization.

No. of Pages: 
27
Published: 
15 Nov 2011
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