2017 Worldwide UCaaS Market Forecast

Market Sizing and 5-Year Forecast for Worldwide Unified Communications as a Service

This report delivers a quantified view of the worldwide Unified Communications as a Service (UCaaS) market in terms of seats and revenues and including all UC-capable solutions, including Enterprise Voice and UC platforms. It is one report in a three-part series covering the end-to-end UC market.  

Data and guidance from 11 platform vendors and over 100 service providers is contained in this report.  The platform vendors included have been selected by Wainhouse Research (WR) as representing >90% of the total worldwide volume in terms of units shipped. The data has been collected directly from each vendor when possible, but in some cases has been estimated by WR from known data points (previous shipment reports, briefing, publicly available information, and growth percentages). This forecast recognizes revenues associated with UCaaS-specific sales throughout the year, as reported by public providers and estimated based on estimated average sales prices for those who do not report revenues. This forecast does not track revenues or units associated with hosted Contact Center, equipment sales, network, and other related services.

Data presented in this report includes:

  • Key findings and market drivers
  • UCaaS Market 5 year forecast for seats and revenues
  • Total seats and revenues
  • Active vs. Passive seat counts
  • Market segment summary – seats and revenues
  • 2016 regional revenues
  • 2016 UCaaS vendor market share – active seats
No. of Pages: 
31 Aug 2017
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