2016 Unified Communications Survey

End Users in Small and Medium-sized Enterprise

In Q3 2016, Wainhouse Research conducted its annual Unified Communications and Collaboration (UC&C) End-User Survey.  This year we focused on the North American small and medium sized business, gathering feedback from 500 end users working at companies with 20 to 1000 employees. This report includes a summary of topline results and related analysis across the following topics:

  • Key Findings  
  • UC Applications – By Vendor
  • UC Applications – Small vs. Large Enterprise Comparison  
  • Actively Used UC Features  
  • UC Softphone Use
  • UC Application Effectiveness
  • Communications Productivity
  • Devices Used for Business Communications
  • Device Overlap
  • Device Owners – Enterprise vs. BYOD
  • Emerging Solutions – Brand Familiarity
No. of Pages: 
30 Sep 2016
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