2016 UC Survey: Platform Comparison

A comparison of end-user perspectives Microsoft UC, Other Enterprise UC, Free UC, & Non-UC Platforms

This report provides a comparison of behaviors, habits, and preferences between UC users and non-UC users. We segmented our 2016 UC End User survey data to identify Microsoft UC users (referred to as Skype for Business, or SfB users in this report), Other Enterprise UC users, Public (Free) UC users, and those users who told us they do not use a UC solution for business communications. The survey focused on the North American small and medium sized business, gathering feedback from 500 end users working at companies with 20 to 1000 employees.

This report includes a summary and comparison of results by platform and related analysis across the following topics:

  • Company demographics – enterprise size, vertical industry
  • User demographics – department, role
  • Telephony adoption
  • Device preferences
  • Meeting analysis – types, device used, hosting rates,
  • Productivity feedback
  • Satisfaction with current solutions
  • Adoption curve
No. of Pages: 
30 Dec 2016
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